Panasonic
is the most trusted massage chair brand in the industry. To help you
purchase with confidence all of our policies our clearly stated below
for your review.
30 Day Return Policy:
Customer has 30 days from the time the chair is received to
return for a full refund of the purchase price less the original delivery
and return shipping and handling costs. This also applies to chairs
picked up at the WA warehouse, due to the fact that the chair must be
returned to the CO location for inspection. Returned massage chairs
must be received in "like new" condition in the original packaging
and materials, including manual, or the customer will be charged a restocking
fee of 10% in addition to the cost of replacing the missing items. Financing
customers are also responsible for finance processing fees on returned
chairs. Massage chairs not in the original box cannot be returned. All
returns must be accompanied by a Return Authorization Code or they will
be refused by our receiving department. Customer must have the chair
in transit back to the manufacturer on or before the 30th day.
Any special service fees such as financing, date certain shipping,
inside delivery, lift gate, white glove delivery, or unpacking of merchandise
is non refundable. Customers that cancel or refuse delivery of shipped
merchandise will be charged for all shipping costs, and assessed a 10%
restocking fee. Orders that are cancelled prior to shipping will be
assessed a six percent restocking fee to cover credit card charges incurred
by our company in good faith.
Shipping Guarantee
All massage loungers purchased from PanasonicMassageChairs.com
are guaranteed to be free from defects and damage upon arrival at your
home. It is the customer's responsibility to thoroughly inspect their
chair for any freight damage or manufacturer defects and report to PanasonicMassageChairs.com
within 3 days. Chairs damaged in shipping will be exchanged for another
new chair at no cost to the customer. Please do not discard boxes until
you have fully assembled, inspected and tested the massage chair. Included
shipping and special delivery charges only apply to the lower 48 states
of America. AK, HI and Canadian customers are subject to additional
shipping fees.
Privacy Policy
We value your privacy and promise to never sell, share or misuse any
of the information you provide us. All correspondences between PanasonicMassageChairs.com
and our customers are for informational and follow up purposes only
and can be terminated at any time upon your request. We dislike spam
and know that you do too.
Standard Shipping:
Upon receipt of your order, assuming approved payment, wes will ship
out the next business day. Within 3 business days of placing your order,
you will receive via email an invoice attachment which will include
the freight company’s web site link and tracking number. This
tracking number may not be active in the freight company’s online
tracking system for up to 3 days from the invoice date . You will be
contacted within 7 business days of your order to schedule a delivery
appointment. We are unable to track your massage chair order until it
has exceeded 7 business days.
DHL:
The chair will be delivered to the threshold of your door. For residential
deliveries, as long as the entry is on ground level, there is no additional
charge. If stairs are involved (i.e., carrying the chair up to the second
floor of an apartment), there will be an additional service charge of
$75.
Canadian Shipping Information:
For Canadian shipments please call for a shipping quote in USD.
In addition to shipping, there will be additional importing charges
As follows:
Broker Fees: $150.00CDN Flat Fee if using Pacific Customs Broker Ltd
Toll Free: 888-538-1566 http://pcb.ca/cont.asp
Duty: 8%
Province of Delivery GST PST HST
Alberta, Nunavut, Northwest Territories Yukon Territory 5%
British Columbia, Manitoba, Saskatchewan 5% 7%
New Brunswick , Newfoundland & Labrador , Nova Scotia 15%
Ontario 5% 8%
Prince Edward Island 5% 10%
Quebec 5% 7.5%
White Glove Delivery Description (additional $200):
After we process your order the shipping company will deliver your
chair in 7 to 14 business days. Prior to delivery, the shipping company
will contact you to schedule a delivery time, Monday- Friday between
8am to 6pm. The shipping company will give you a 3-4 hour delivery window.
When your massage chair is delivered it will be unpacked and set up
for you in any room of your home. The delivery team is not trained on
using the massage chair and will not be able to train the customer how
to use the chair. Please consult your user manual for instructions on
operation of your new massage chair. The packing material will be removed
from your location, but we advise that you keep all packing material
for 30 days.
Limitations: Shipments that require to be picked up
or delivered to any location other than 2 flights of stairs will be
rated at $5.00 per step or $50.00, whichever is greater. The delivery
pathway for EP 30005 and EP1273 must have a minimum clearance of 30”
wide by 60” deep to facilitate delivery.
2 Day Air Freight = $125 additional shipping charge:
If the Customer elects to pay for 2 Day Air Freight, we guarantee to
pay for expedited delivery service to your address. The shipping company
will deliver the chair within 3-4 business days from the day you place
your order, 1 day for us to process the order, 1 day shipping company
picks up the order, and 2 days in transit. All orders placed prior to
12Noon MST will be processed and shipped on the same day. During the
holiday rush a few packages (3%) may not be delivered within the 4 business
days. In this instance we will refund the customer $125 that was paid
for the express delivery option. Our guarantee is that we will process
the order within 1 day and have it shipped the next business day but
cannot be responsible if DHL does not delivery before Dec 25th. In no
event will we be liable for any loss, damage, or delay, directly or
indirectly, due to hazards, dangers, incident to a state of war, or
the act of restraint of the Government, or to strikes, riots, civil
commotions, or acts of God. If the Customer refuses delivery or cancels
the order they will be assessed all shipping fees and 10% restocking
fee.
Some customers may be considered out of bounds by DHL and must add 1
business day for delivery. You will be notified if you are out of bounds
prior to shipment. To check if your zip code is out of bounds click
here:
http://www.us.danzas.com/frameset.cgi?winLocation=http://www.us.danzas.com/nasg/
1 Day Air Freight = $325 additional shipping charge:
If the Customer elects to pays for 1 Day Air Freight, we guarantee to
pay for expedited delivery service to your address. The shipping company
will deliver the chair within 2-3 business days from the day you place
your order, 1 day for us to process the order, 1 day for the shipping
company to pick up the order, and 2 days in transit. All orders placed
prior to 12Noon MST will be processed and shipped on the same day. During
the holiday rush a few packages (3%) may not be delivered within the
4 business days. In this instance we will refund the customer $325 that
was paid for the express delivery option. Our guarantee is that we will
process the order within 1 day and have it shipped the next business
day but cannot be responsible if DHL does not deliver before Dec 25th.
In no event will we be liable for any loss, damage, or delay, directly
or indirectly, due to hazards, dangers, incident to a state of war,
or the act of restraint of the Government, or to strikes, riots, civil
commotions, or acts of God.If the Customer refuses delivery or cancels
the order, they will be assessed all shipping fees and 10% restocking
fee.
Some customers may be considered out of bounds by DHL and must add 1
business day for delivery. You will be notified if you are out of bounds
prior to shipment. To check if your zip code is out of bounds click
here: http://www.us.danzas.com/frameset.cgi?winLocation=http://www.us.danzas.com/nasg/
Tax will be added to all WA and CO orders.
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